Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To start a return, please contact us at hello@motherofmountain.com. Items must be returned in their original condition and packaging, with proof of purchase.

Returns should be sent to:

44 Lawrence Close
London
E3 2BQ
United Kingdom

Customers are responsible for the cost of return postage unless the item is faulty, damaged or incorrect. We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

Items sent back without first requesting a return may not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged or incorrect so that we can make it right.

Custom and personalised pieces

Commissioned, custom-made and personalised pieces cannot be returned unless they are faulty or damaged.

Exchanges

If you would like a different piece or size, please return your original item and place a new order once your return has been accepted.

Refunds

Once we have received and inspected your return, we’ll let you know when your refund has been approved.

Approved refunds will be made to your original payment method. Please allow up to 10 business days for the refund to be processed by your bank or card provider.

If more than 15 business days have passed since your refund was approved, please contact us at hello@motherofmountain.com.